Frequently asked questions
Do I need to know what's wrong with my lens before writing to you?
No. Describe what happens on set — a stiff ring, a corner that won't come into focus, a sluggish iris — and we'll take care of the diagnosis.
Can fungus always be removed?
It depends on the stage, and the stage is only visible once the lens is open. If the fungus sits on top of the anti-reflective coating, cleaning solves it; if the coating has already been etched, the mark stays. We tell you before going ahead.
What happens if a part no longer exists?
We redraw it and have it remade in a suitable material, or we recover it from a donor lens. The same goes for iris blades, which we cut by laser from a CAD drawing.
Do you repair autofocus lenses?
No. We work only on manual lenses, with no motors or internal electronics.
Can I bring the lens in person?
Yes, by appointment. Otherwise we'll give you packing instructions for shipping.